AlKbous Motors Agency organizes an extensive workshop to enhance the quality of after-sales services in accordance with BYD’s global standards.

Al-Kabous Motors Agency, the authorized master distributor of BYD vehicles in Yemen, organized a comprehensive workshop for its staff. The session focused on the importance of enhancing after-sales services, fostering a culture of quality, and ensuring full adherence to the standards and protocols established by BYD Global, all with the aim of delivering an exceptional customer experience at every stage of service.

Staff from the maintenance, customer service, spare parts, reception, and management departments participated in the workshop. The session covered global best practices in after-sales service management and the role of each department in achieving customer satisfaction, maintaining service quality, ensuring rapid response times, and accurately executing maintenance work in accordance with approved technical standards.

The workshop also addressed the importance of adhering to periodic inspection and maintenance procedures, using genuine spare parts, and complying with BYD’s operational guidelines. Furthermore, it covered developing customer communication skills and fostering a culture of continuous improvement—key elements for building trust and solidifying the brand's position in the Yemeni market.

The dealership’s management emphasized that after-sales services are a cornerstone of success in the automotive sector and that delivering professional service is just as important as the quality of the product itself. They noted that the dealership continues to invest in training and qualifying its workforce, as well as enhancing its technical and technological capabilities, to ensure the delivery of services that meet customer expectations and reflect its unwavering commitment to the global quality standards adopted by BYD.

The workshop concluded by emphasizing the importance of teamwork, commitment to continuous improvement, and the application of all operational standards and procedures, which contributes to enhancing customer confidence and consolidating Al Kabous Motors Agency’s position as the official and accredited reference for BYD cars in the Republic of Yemen.